Workerzite World Class Candidate

Sarah Bartkus - Account Manager: Durham, NC

Professional summary & Candidate Overview

Sarah Bartkus is a high-achieving Account Manager and Customer Success Leader with 20 years of customer service experience, 8 years in management, and 4 years in sales. She has a proven track record of driving revenue growth, improving customer retention, and optimizing contract negotiations to create lasting value for both clients and employers. Currently managing a $3 million book of business across 340+ clients, Sarah consistently exceeds sales quotas, builds strong relationships, and enhances product adoption. Her expertise in contract redlining, business advisory, and multi-product sales makes her a dynamic force in any organization looking for customer success, sales excellence, and strategic account management.

Skills & Experience

  • Customer Success & Retention – Proven ability to reduce churn and improve client adoption rates through consultative relationship management.
  • Contract Management & Negotiation – Skilled in contract redlining, renewals, and manipulations to secure the best outcomes for both clients and the company.
  • Strategic Sales & Growth – Expertise in multi-product sales, upselling, and cross-selling, driving revenue and maximizing customer lifetime value.
  • Product Demonstration & Adoption – Strong ability to educate clients, conduct effective product demos, and enhance adoption rates.
  • Business Advisory & Consulting – Trusted advisor to clients, ensuring best practices, efficiency, and long-term success.
  • Metrics-Driven Performance – Managing 250+ emails, 20+ meetings per week, ensuring proactive client engagement and sales success.

Sarah’s diverse skill set makes her an invaluable strategic asset to companies seeking an impact-driven leader in customer success, account management, or contract negotiation.

Benefits

  • Top Sales Performer – Consistently meets and exceeds revenue targets.
  • Proven Track Record in Retention
  • Successfully reduces churn and improves client adoption.
  • Strategic & Process-Driven – Helps businesses optimize customer success strategies.
  • Strong Relationship Builder – Builds long-term client trust and loyalty.
  • Versatile & Adaptable – Excels in customer service, sales, and contract management.

Achievements & Accomplishments

  • President’s Club 2024 – Recognized for outstanding sales performance.
  • Managed & Grew a $3 Million Book of Business – Supporting 340+ clients.
  • Improved Client Retention & Revenue Growth – Upselling, cross-selling, and reducing churn.
  • Led Adoption Strategies for Software Utilization – Helping customers optimize product use.
  • Product Ambassador & Culture Club Contributor – Supporting company-wide improvements.

Current Position: Account Manager 

Current Location: Durham, NC

Position Seeking: 

  • Account Manager
  • Contract Manager
  • Customer Success Manager

Candidate’s Email:

Sbartkus88@gmail.com

Phone Number:  (541) 530-295

Documentation

Sarah’s Resume

Current Earnings: 

Base Salary: $110,000

Total Annual Package: Plus commission.

Asking: “Open to new opportunities with an expected salary increase of 10-20%, depending on the role and company. Will also consider a lateral move for the right opportunity that aligns with my career goals and interests.”

Sarah

Outgoing and personable, Sarah thrives in client-facing roles, building trust and fostering long-term relationships. As a process-oriented and highly organized professional with a Type A, ESFP-T personality, she ensures efficiency and strategic execution in every task.

Driven by challenges and deeply trustworthy, she consistently pushes herself to excel while remaining dependable and committed to success. With a proven track record of improving retention, optimizing contracts, and driving revenue growth, she delivers immediate impact from day one.

Sarah’s passion for success, exceptional communication skills, and strategic mindset make her a standout leader in customer success and sales. She is the perfect candidate to enhance growth, retention, and long-term success for any organization seeking top-tier sales and client management expertise.